Description
We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across North America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter.
Day to day, you will lead a team of TAMs while staying close to the most complex customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. That environment rewards people who bring both precision and resilience , someone who can stay steady under pressure, push through hard problems, and come out the other side with better solutions and stronger customer relationships than before.
This role also sits at the heart of Yuno's cross-functional engine. You will work closely with Product, Development, Sales, and Partnerships teams, making sure customer insights translate into real improvements and that internal teams have the context they need to move fast. You will set best practices, define how the TAM function scales, and ensure every integration your team owns reflects the quality and reliability Yuno's customers expect.
If you are technically sharp, and genuinely excited about building something meaningful in one of the most dynamic payment markets in the world , this role is for you. Your contribution will be
- Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
- Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
- Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
- Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
- Partner with developers and senior engineers to provide strategic technical guidance and support solution design
- Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
- Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
- Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
- Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations