Solutions Engineer - Software Factory

The Software Factory in Product Creation and Industrialization delivers scalable software solutions to support technology platforms, programs, suppliers, and internal teams.

The Solutions Engineer is a hands-on platform engineer and solution architect who designs and delivers enterprise-grade solutions across the Atlassian ecosystem (Jira, Jira Service Management, Jira Product Discovery, Assets, Goals/Projects) and adjacent lifecycle tooling for requirements, code and testing.

Responsibilities

• Design solutions that tackle critical challenges for Product Creation and Industrialization leveraging the Atlassian platform (Jira, Confluence), while setting scalable standards and overseeing governance.
• Configure Jira/JSM/JPD/Assets elements,including workflows, schemes, automations, forms, and SLAs,to optimize delivery and service outcomes.
• Manage Atlassian Cloud administration and its operating model, covering permissions, project and space provisioning, guardrails, audits, and maintaining platform hygiene.
• Develop and maintain integrations and extensions such as Forge apps, REST/GraphQL APIs, and webhooks/events, ensuring robust error handling, monitoring, and supportability.
• Launch AI-powered workflows (such as Atlassian Intelligence/Rovo, GitHub Copilot) by implementing practical governance including approved use cases, knowledge sources, access controls, and guardrails in partnership with our Enterprise Technology partners.

Qualifications

• Bachelor's Degree in Computer Science, AI or Machine Learning, or related technical field.
• 5+ years with Atlassian cloud tools (Jira, Confluence), including deep expertise in at least one of JSM, JPD, Assets/CMDB, or Goals/Projects; experience with governance, permissions, and automation at scale
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, sync patterns, error handling, monitoring and observability
• 3+ years scripting/automation: Python or JavaScript/TypeScript (Node.js); ability to build utilities/services for operations and data movement
• 3+ years hands-on AI enablement: Atlassian Intelligence/Rovo or similar, GitHub Copilot; knowledge of governance, prompt patterns, access controls, guardrails
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least-privilege design
• Requirements/ALM exposure: experience with Jama, Polarion, or PTC Codebeamer; understanding of traceability

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.