Description
We're looking for a Customer Marketing Manager to lead how Figma tells its story through the people who use and build with our products. This role sits at the intersection of content strategy and program operations, scaling customer and partner voices across Product, Editorial, Growth, and Sales,and into Figma's biggest launches and business moments.
As a Customer Marketing Manager, you will own the content strategy for customer and partner stories, developing briefs, shaping drafts, and ensuring every piece meets a high bar for quality, clarity, and brand voice. You will source and shape stories that advance Figma's strategic priorities, with sound judgment about what moves the needle. You will design and direct AI-assisted workflows for sourcing, drafting, and distribution, scaling output while maintaining quality.
You will serve as an internal platform for customer storytelling, proactively supporting Product, Editorial, Growth, and Sales with the narratives they need. You will develop repeatable intake, prioritization, and production systems; manage vendor relationships and associated budgets.
We'd love to hear from you if you have:
8+ years in content marketing, storytelling, or content program management in SaaS or tech, with a track record of elevating content quality across a team or program Sharp editorial sensibility: the ability to recognize a strong story, brief it clearly, and shape others' work with precision and care Hands-on experience with Figma and familiarity with design and development workflows, including AI Experience running content programs end-to-end: intake, prioritization, production, and distribution at scale A bias for action and ownership , you spot what needs to happen, move without being asked, and raise the bar for the work around you