Senior Customer Success Manager - Benelux

As a Senior Customer Success Manager in the Benelux market, you will manage your own portfolio of 60-80 customers, ensuring they achieve their objectives with Tellent.

You will be part of the Customer Experience team, responsible for customer retention and helping clients achieve their HR business goals through the use of Tellent's products.

Your responsibilities will include:

• Managing a high-touch client portfolio and navigating all stages of the client lifecycle
• Continuously assessing customer status using tools and conversations to drive satisfaction, adoption, retention, and reduce churn
• Identifying new sales and business development opportunities, collaborating with the strategic account management team
• Developing a deep understanding of customer goals and needs
• Mastering the Tellent software, working closely with the product team to provide feedback and influence the product roadmap

To be successful in this role, you will need:

• A strong track record of managing B2B SaaS customer accounts and growing product adoption, ideally in Customer Success or account management
• Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher)
• Proven ability to manage a high-touch client portfolio and navigate all stages of the client lifecycle
• Confidence in a tech environment and comfort with new software
• Excellent interpersonal skills, enabling you to build trust and work effectively with clients and high-level executives
• Ability to identify and drive commercial opportunities

In return, Tellent offers:

• Hybrid working from their canal-side Amsterdam office
• Diverse and international team environment
• €1,500 annual learning budget + 2 dedicated learning days
• Pension plan, wellness perks & commuting/travel reimbursement
• 28 paid holiday days + 2 additional days in 2026
• Work from anywhere for up to 4 weeks per year
• Apple MacBook and all the tools needed to succeed
• €200 home office budget + work-from-home allowance