Workplace Experience Manager - EARS

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Workplace Experience (WE) is a global team dedicated to creating workplaces that help people to do their best work safely, efficiently, and with a sense of belonging.

As the on-site leader for Workplace Experience, you will oversee the full workplace ecosystem. This ecosystem includes space, services, and partnerships. Your goal is to create a workplace where employees feel connected, inspired, and empowered to do their best work.

Responsibilities

Workplace Strategy & Experience Leadership

• Lead the delivery of workplace experience strategy for the site, aligning workplace services, space planning, and employee programs with evolving needs.

• Shape and evolve the workplace ecosystem to support creativity, collaboration, and productivity across the office.

• Translate priorities and employee needs into workplace solutions that enhance engagement, connection, and performance.

• Champion a service-driven, hospitality-focused workplace culture that elevates the everyday employee experience.

• Identify opportunities to innovate workplace services, and environments that strengthen the EARS community.

Culture & Community Building

• Deliver workplace programs that strengthen campus culture, build community, and support the creative energy required to develop world-class games.

• Partner with business unit and functional leaders and teams to create meaningful experiences that bring employees together and strengthen shared values.

• Foster an inclusive and engaging environment where employees feel connected to their colleagues, workplace, and business unit mission.

• Use storytelling, communications platforms, and workplace channels to celebrate workplace programs, team milestones, and community moments.

• Support the planning of onsite events and experiences that strengthen team connection and culture.

Site Leadership & Workplace Operations

• Lead the on-site Workplace Experience team, promoting a culture of high performance, hospitality, accountability, and service excellence.

• Oversee the delivery of workplace services and vendor partnerships to ensure service delivery is aligned with leadership expectations.

• Manage relationships with third-party service providers and internal partners to deliver seamless workplace operations.

• Maintain a safe, secure, and well-maintained workplace environment that meets health, safety, and regulatory standards.

• Serve as the primary on-site workplace leader and escalation point for workplace-related needs.

Strategic Partnerships

• Build partnerships with business unit and functional leadership to understand evolving team needs and align workplace services.

• Collaborate with Real Estate, Design, IT, Security, the Global Health Office and People Practices delivering integrated workplace solutions.

• Represent the voice of the office in workplace planning, design, and operational projects.

• Ensure the workplace experience reflects the identity, culture, and creative energy of the office.

Workplace Planning & Environment

• Lead site-level space planning initiatives including team moves, workplace transitions, and evolving seating strategies.

• Partner with Real Estate and Design teams on workplace design and construction projects to ensure local needs and office culture are reflected.

• Support workplace construction, expansions, reconfigurations, and move-in planning including communication and change management.

• Maintain accurate workplace data, site drawings, and occupancy information.

Data, Insights & Continuous Improvement

• Use workplace analytics and employee feedback to improve the workplace experience.

• Report important workplace performance indicators including service delivery, workplace usage, and employee satisfaction.

• Identify trends, opportunities, and operational insights that inform workplace strategy and service improvements.

• Implement new processes, services, or technologies that enhance the effectiveness of the workplace ecosystem.

Financial Stewardship

• Manage site operating and capital budgets, including forecasting, reporting, and cost optimization.

• Ensure workplace services and vendor partnerships deliver value and operational efficiency.

• Lead capital projects and workplace improvement projects aligned with office and organizational priorities.

You Will Need

• Bachelor's degree in Hospitality, Business Administration, Real Estate, Facilities Management, or a related field (or equivalent experience)

• 5 or more years of experience in workplace experience, hospitality, facilities, corporate real estate, or related environments

• Experience leading workplace programs that promote employee engagement, connection, and community

• Experience leading, and developing high-performing teams with a focus on coaching, accountability, and growth

• Experience establishing and managing partnerships and external vendors

• Experience managing workplace services, operations, and budgets.

• Experience supporting workplace design, moves, or office transitions preferred