Description
We are seeking a motivated CPQ Product Owner Analyst to support the North America (NAM) CPQ platform by managing and resolving incoming defects and providing effective solutions. This individual will play a key role in ensuring smooth operations by working collaboratively with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.
Key Responsibilities:
Collaboration with Development Team: Partner with developers to execute solutions for identified issues. Ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.
Stakeholder Support: Provide technical and functional support to sales representatives, distributors, finance and resellers as needed. Address queries and ensure stakeholders have the necessary tools and resources to use the CPQ platform efficiently.
Change Management and Training: Conduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates. Resolve any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.
Data Analysis and Reporting: Generate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement. Prepare and present key data to stakeholders to support informed decision-making.
Solution Documentation: Create detailed user story documentation for solutions provided to business problems. Maintain clear, organized records to support knowledge sharing and future references.
Defect Management and Triage: Analyse and prioritise incoming defects for the NAM CPQ platform. Identify root causes and propose actionable solutions to resolve issues promptly.
Continuous Improvement: Collaborate with teams to identify areas for process or system improvements based on feedback and defect reviews. Support efforts to enhance the CPQ platform's usability and performance.