Customer Success Engineer

As a Customer Success Engineer at Dialpad, you'll work closely with Customer Success Managers (CSMs) to provide technical advice, run demos, and offer system configuration advice and admin training.

You'll possess in-depth knowledge of Dialpad's products and services, relating this knowledge in a way that's understandable to non-technical customers.

Responsibilities:

• Product and feature demonstrations, including integrations from the Dialpad App Marketplace.
• Deliver proactive technical audits of customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
• Assist enablement partners with product education programs that aim to uplevel the technical grasp of CS partners.
• Partner with the CSM team throughout the Customer Experience.

Requirements:

• A technical curiosity and excitement about delivering a technology solution that makes work better.
• Ability to complete the Sales Engineering Demo Certification.
• Knowledge of UCaaS and CCaaS solutions.
• 3+ years of experience in a UCaaS or CCaaS environment.

Benefits:

• Competitive salary
• Comprehensive benefits
• Real opportunities for growth
• Cutting-edge AI tools
• Robust training program
• Inclusive and vibrant work environment