Relationship Manager, Commercial

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

What will I be doing?

• Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth
• Engage in team development and mentoring

What skills do I need?

• 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
• 1+ years selling SaaS products
• Experience managing procurement processes
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem-solving in a fast-moving organization.
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammate

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated