Description
We're looking for an Assistant Store Manager to join our team at Sandbox VR in San Diego. As an Assistant Store Manager, you will be responsible for delivering an incredible guest experience, providing technical support and troubleshooting, maintaining the store's appearance, and leading the store team.
Deliver an Incredible Guest Experience: You'll have a balance of responsibilities, enthusiastically and confidently staying near our entrance, encouraging people to come inside and welcoming our guests upon entry, while also ensuring all store staff do the same for their guest journeys. In addition, you will also handle guest de-escalation, stepping in to support Guest Experience Guides or Shift Leads when needed.
Technical Support and Troubleshooting: You're proficient in utilizing various computer and tablet technologies. You'll conduct thorough hardware/software checks throughout the week, immediately communicating any issues to the Store Manager and Tier 1 Helpdesk respectively. You function as a co-lead with the Store Manager on all new software updates and experience launches.
Keep it Shiny: You'll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, and equipment for the guests. You’ll help us ensure the store maintains a premium and professional experience at all times.
Store Management: You’ll co-lead the creation of employee schedules to ensure adequate coverage during peak hours, while meeting state/federal scheduling laws. You’ll work with the Lead on duty and rest of the store management team to maintain daily checklists and audits. You’ll also keep track of, and ensure breaks are taken per state law or company procedures, while also assisting with the overall store timecard approval process.
Store Leadership: Consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high. You will partner with our Store Manager in the interview process for Guest Experience Guide Hiring. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with the Store Manager to deliver coaching and developmental goals.
Training: You are well-versed in every part of store operations, and can seamlessly jump into specific areas for our Guest Experience Guides or Leads as needed. You also help integrate our new Guest Experience Guides and Leads into the organization by providing on-the-job training of our full Guest Journey. You’ll also have partial or full responsibility for our automatically assigned e-learning course catalog, and will help new staff complete the training while maintaining front-of-house service support.
We are looking for someone with leadership experience, physical stamina, and business management literacy. You should be proficient in 'retail math' and business skills, including a working understanding of profit and loss statements and a comfort with data visualization tools.
Benefits include paid time off, sick time, 401(k) + match, medical, dental, vision, life, and disability insurance, health and wellness resources and discounts for all those who qualify, commuter benefits, exclusive savings on entertainment, shopping, hotels, and more, promotion potential, referral bonus program, employee discounts and free sessions, and a positive guest review incentive program.