Recurring Revenue Management IT Business Analyst

We are seeking an experienced Recurring Revenue Management IT Business Analyst to design, architect, and continuously improve our enterprise subscription billing systems across Services, Software, and Hardware offerings.

Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech.

Responsibilities

• Gather and analyze business requirements for subscription/services billing processes and systems
• Design functional specifications and technical architecture for enterprise subscription management solutions
• Create detailed process flows, data models, and system integration designs
• Define business rules and logic for subscription lifecycle management (provisioning, renewals, upgrades, cancellations)

Configuration & Implementation

• Configure and customize subscription billing platforms to meet business requirements
• Manage configuration changes across development, testing, and production environments
• Design and implement pricing models, billing schedules, and revenue recognition rules
• Develop integration specifications between billing systems and upstream/downstream applications (ERP, CRM, order management)

Testing & Quality Assurance

• Develop comprehensive test strategies and test cases for subscription billing scenarios
• Coordinate user acceptance testing (UAT) with business stakeholders
• Validate data integrity, billing accuracy, and system performance
• Troubleshoot issues and coordinate resolution with technical teams

Training & Deployment

• Create training materials and documentation for end-users and support teams
• Conduct training sessions for business users on new features and processes
• Lead deployment activities and coordinate go-live support
• Develop runbooks and knowledge base articles for operational support

Collaboration & Leadership

• Partner closely with IT Value Squads on strategic subscription initiatives
• Work with Support and Development teams on tactical enhancements and issue resolution
• Serve as subject matter expert on subscription billing processes and systems
• Facilitate cross-functional workshops and design sessions
• Communicate project status, risks, and recommendations to stakeholders

Key Qualifications

• 6-8 years of experience in IT business analysis, with focus on billing, subscription management, or revenue systems
• Proven track record of implementing enterprise subscription billing solutions
• Experience with full project lifecycle: requirements gathering through deployment
• Strong background in enterprise IT systems integration

Technical Skills

• Deep understanding of subscription business models and recurring revenue operations
• Experience with subscription billing platforms (Zuora, Stripe Billing or Salesforce RCB or Right Rev Revenue Recognition application preferred)
• Knowledge of billing processes: invoicing, payment processing, revenue recognition, collections
• Familiarity with integration technologies (APIs, middleware, data mapping)
• Understanding of data management principles and SQL basics

Business & Analytical Skills

• Strong requirements elicitation and documentation capabilities
• Excellent analytical and problem-solving skills
• Ability to translate business needs into technical specifications
• Experience with process improvement methodologies (Lean, Six Sigma, Agile)
• Financial acumen related to revenue recognition and subscription metrics

Soft Skills

• Outstanding communication skills (written and verbal)
• Proven ability to work effectively with cross-functional teams
• Strong stakeholder management and influencing capabilities
• Self-motivated with ability to manage multiple priorities
• Detail-oriented with commitment to quality and accuracy