HAL - HR Services Manager

The HR Services Manager is responsible for running the operations of the HR office, ensuring team welfare, and assisting the HRM with day-to-day tasks.

Key Responsibilities

General Responsibilities

The HR Services Manager maintains visibility with team members, implements new HR policies, supervises the HR coordinator, and supports administration-related tasks.

• Maintains an approachable demeanor and visibility with team members.
• Implements new HR policies, company initiatives, and internal/external HR requirements.
• Supervises, directs, and trains the HR coordinator as necessary.
• Supports administration-related tasks for team members.
• Interprets and advises team members on shipboard policies/procedures and benefits.
• Oversees the orderly and accurate filing of team member documentation.
• Maintains crew notice boards related to HR office information.
• Ensures contract extensions, rotations, and addendums are provided and signed as required.
• Audits contract extensions, rotations, and addendums as necessary.
• Assists in port or authority inspections and conducts onboard HR audits.
• Works closely with GEPD leads and planning teams to ensure accurate implementation and management of onboard complement.
• Reports variances or shortages/concerns with manning lists immediately.
• Prepares crew lists, on/off reports, and other associated reports.
• Maintains computerized crew data in Fidelio systems.
• Manages crew berthing, cabin assignments, and disputes.
• Responsible for Ving Card system, team member ID cards, and respective tasks.
• Produces required reports and is responsible for appraisal process and rating card management.
• Assists in DRP and performance management processes.

Embarkation and Disembarkation

The HR Services Manager is responsible for joiners and leavers, monitoring flights, and managing crew check-in.

• Responsible for joiners and leavers and related tasks.
• Monitors flights and liaises with the travel team regarding issues.
• Manages crew check-in via MAPS and Fidelio.
• Implements the embarkation process and supports preparation and checking of onboarding documentation.
• Maintains oversight of Employee Orientation Program (EOP) cards process and completion.
• Assists and coordinates disembarkation tasks.

Employee Relations

The HR Services Manager advises on employee relations matters, oversees paperwork for unexpected leavers, and assists on ER matters.

• Advises HRD/M on employee relations matters.
• Oversees and prepares paperwork for unexpected leavers.
• Assists on ER matters as instructed by HRM.

Team Wellbeing and Welfare

The HR Services Manager attends CRC meetings, oversees HR coordinator duties, and plans crew events.

• Attends CRC meetings and shipboard team welfare meetings.
• Oversees HR coordinator duties and sets up and implements events.
• Plans and executes crew events and solicits feedback from departments.
• Oversees and forecasts budgets for crew welfare fund spend.
• Maintains the CRC budget.
• Ensures Crew TV and/or Crew Information Boards are kept up to date.
• Ensures relevant shoreside information is communicated to onboard team.
• Ensures Crew Assistance Program (CAP) services awareness and implementation.
• Communicates availability of religious services and Sailors Society for crew wellbeing.

Culture and Core Values

The HR Services Manager demonstrates commitment to company values, promotes a culture of safety, and serves as a role model.

• Demonstrates commitment to company values, beliefs, goals, and initiatives.
• Upholds core values and culture essentials.
• Promotes a culture of safety, compliance, transparency, care, and trust.
• Serves as a role model and acts as a company representative.

Safety and Compliance

The HR Services Manager complies with fleet regulations, works in compliance with MLC 2006 guidelines, and performs General Emergency Organization duties.

• Complies with fleet regulations and internal/external regulations.
• Works in compliance with MLC 2006 guidelines and occupational safe working practices.
• Follows Global HESS regulations and guidance.
• Performs General Emergency Organization duties as directed.

Skills, Knowledge & Expertise

• Minimum 2 years' experience in HR positions showing progressive growth in responsibility.
• Prior shipboard experience preferable.
• Marlins score of 80 and above.
• Strong analytical and management skills.
• Commitment to follow established policies and procedures.
• Ability to work independently and objectively.
• Strong communication skills, including written and verbal English.
• Working knowledge of computers and software programs.

Benefits

• Must be 18 years of age or older.
• Must be able to perform normal and assigned emergency duties.
• Must be able to work varied shifts up to 12 hours per day.
• Must be able to climb vertical ladders and stairways.
• Must be able to work with arms raised and stand/walk for extended periods.
• Must be able to don a lifejacket or immersion suit.