Quality Systems Senior Manager

As Quality Systems Senior Manager, you will lead the continuous improvement of our Quality Management System and quality processes by ensuring alignment with relevant quality standards and compliance requirements. You will play an important part in the creation and implementation of new processes and documentation throughout the organization. You will work closely with cross-functional teams (Product Development, Packaging and Supply teams) to implement quality system improvements and with all our existing and new third-party manufacturers to roll out quality initiatives and standardize quality processes.

This is an exciting opportunity to have a direct impact on the continued success of Charlotte Tilbury and to contribute to delivering the most high-performing and high-quality products in the industry. This role is perfect for someone who thrives on building structure, driving compliance, and optimizing quality processes and is truly passionate about the cosmetic industry.

Key responsibilities include:

• Leading the development, implementation, and/or maintenance of the company's Quality Management Systems, including Share Points and ERP systems
• Ensuring ongoing compliance of quality systems and processes with relevant industry standards and regulatory requirements (e.g., EC 1223/2009, FDA cGMP, CSAR, ISO, etc)
• Leading along with the Global Quality Director the quality audit strategy, the annual audit plan, and the Corrective Action plans, ensuring they are monitored regularly and closed within timelines agreed with the external partners
• Leading company quality audits execution along with the other qualified auditors in the quality team according to ISO 22716, USA FDA, CSAR, and ISO 9001 requirements and internal standards
• Developing, maintaining, and improving KPIs that measure quality performance and compliance effectiveness
• Driving the creation and rollout of new processes, procedures, and documentation throughout the organization
• Maintaining the quality management system up to date and driving the regular update of existing documents such as SOP, quality agreements, audit checklists, etc
• Collaborating cross-functionally to standardize and implement quality processes and optimize system performance
• Supporting onboarding of new suppliers across all categories ensuring Charlotte Tilbury quality requirements are communicated and agreed with suppliers in a timely manner and quality agreements are signed as part of the onboarding process
• Leading risk assessment tools and change management processes implementation for quality and NPD processes
• Driving digital transformation initiatives related to quality and compliance system
• Being responsible for monitoring customer complaints due to quality reasons and reporting trends and KPIs to senior leadership. Drive escalation and resolution of major customer complaints

About You

• BSc or M.S. degree in Chemistry, Pharmacy, Engineering, or another related scientific field
• Strong experience in cosmetics, personal care, pharmaceuticals, or a closely regulated industry
• Strong understanding of ISO 22716, global cosmetic regulations, and GMP requirements
• Experienced ISO 22716 auditor, with hands-on experience conducting contract manufacturer audits. Experience with quality audits for packaging and accessories manufacturer will be a plus
• Experience with management and administration of quality systems such as SharePoint, SAP, or similar platforms
• Strong analytical skills with experience in Power BI, KPI management, and data-driven decision-making
• Ability to lead cross-functional improvements and influence stakeholders
• Passion for data analytics for quality insights
• Awareness of the benefit of accurate and timely data to support processes
• People-oriented with strong interpersonal and communications skills, comfortable working with a wide range of stakeholders
• Ability to work under pressure on multiple initiatives within the specific timeframes
• Strong overall understanding of operational processes and how they are connected
• Ability to distill highly complex information into simple messages

Why join us?

• Be a part of this values-driven, high-growth, magical journey with an ultimate vision to empower everyone, everywhere, to be the best version of themselves
• We're a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs, and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog-friendly days and spaces
• And not to forget our generous product discount and gifting

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees,and the candidates that take part in our recruitment process.