Description
We're seeking a results-oriented, strategic, and experienced Account Manager to join our team. As an Enterprise Account Manager, you will build deep trusting relationships with decision-makers and executives on our strategic accounts. You will establish a global network within Kody and work collaboratively across cultures and time zones.
Responsibilities: Build deep trusting relationships with decision makers and executives on our strategic accounts. Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions. Build and nurture client relationships by understanding their needs, aligning Kody's products and services with their goals, and identifying opportunities for upselling and cross-selling. Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements. Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement. Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody's products.
Requirements: 8-10 years of experience managing enterprise-level key accounts (B2B) in a complex environment. Professional experience in a fintech, SaaS, or payment services company. Strong interpersonal and communication skills, with the ability to build rapport with clients. Demonstrated problem-solving abilities, with a proactive and detail-oriented approach. Experience in a fast-paced environment, with the ability to manage multiple priorities. Proficiency in Google Workspace, Microsoft Office, and CRM software Flexible across time zones to support a global team. Fluent in English, Mandarin and Cantonese.