Manager, Customer Experience Technology

Job Summary

We are seeking a Manager, Customer Experience Technology to lead a high-performing team of software professionals responsible for delivering and maintaining Go-To-Market (GTM) technology solutions across Okta's enterprise platforms.

Responsibilities

• Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
• Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
• Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
• Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
• Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.
• Apply Domain Expertise: Leverage your Go-To-Market (Customer Support) domain knowledge to guide the team on delivery priorities and decisions.
• Drive Operational Excellence: Continuously evaluate and enhance operational processes and tooling to drive efficiency and scalability across the organisation.

Requirements

• 3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams.
• Deep domain experience in Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, and Salesforce Communities.
• Strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi.
• Demonstrated ability to coach and develop technical talent to achieve both career and organisational goals.
• Strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.).
• Exceptional communication, stakeholder management, and executive presentation skills.
• Bachelor's degree in Computer Science or a related technical field.

Salary Information

The annual base salary range for this position varies by location:

• San Francisco Bay area: $204,000-$281,000 USD
• California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington: $182,000-$251,000 USD

Benefits

Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave).