Telephone Analyst

We are seeking a Telephone Analyst to represent our institution in providing telephone service to our clients. The successful candidate will establish an effective communication channel with clients to provide first-contact solutions to their explicit and implicit needs, offering personalized and specialized service with a high standard of quality to exceed client and business expectations.

Key Responsibilities:

• Meet key performance indicators for the business.
• Exceed client expectations by providing clear, effective, and respectful guidance on their needs with a high attitude of service.
• Ensure high efficiency in executed processes with attention to detail, minimizing operational errors.
• Stay updated on business processes, services, and changes.

Leadership and Teamwork:

• Foster a respectful environment with peers and leaders.
• Identify opportunities for improvement and report them to direct leaders.
• Generate proposals for process and service improvements.

Requirements:

• Knowledge of bank products and services.
• Familiarity with institutional systems.
• Basic Office skills.
• Analytical capacity.
• Results-oriented.
• Assertive communication and fluency in speech.
• Excellent customer service.

At HSBC, we value dignity and respect, promoting an inclusive culture that encourages equal opportunities. We offer a package of paid permits with a pioneering approach in Mexico, allowing colleagues to enjoy special moments in their lives.