Customer Success Engineer

As a Customer Success Engineer at Dialpad, you'll work closely with Customer Success Managers (CSMs) to provide technical advice, run demos, and offer system configuration advice and admin training.

You'll possess in-depth knowledge of Dialpad's products and services, relating this knowledge in a way that's understandable to non-technical customers.

Key responsibilities include:

• Product and feature demonstrations, including integrations from the Dialpad App Marketplace
• Delivering proactive technical audits of customers' Dialpad platforms, identifying configuration gaps and making recommendations for better outcomes
• Assisting enablement partners with product education programs to uplevel the technical grasp of CS partners
• Partnering with the CSM team throughout the Customer Experience

To succeed in this role, you'll need:

• Technical curiosity and excitement about delivering technology solutions that make work better
• Ability to complete the Sales Engineering Demo Certification
• Knowledge of UCaaS and CCaaS solutions
• 3+ years of experience in a UCaaS or CCaaS environment

In terms of compensation, the target base salary range for this position is $133,025-$168,725 USD.

Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program to help you reach your full potential.