Soft Services Manager

We are seeking a Soft Services Manager to join our team at Eastgate Shopping Centre. As a Soft Services Manager, you will be responsible for ensuring the safety of all staff and members of the public, premises, and property. You will act as a point of contact between the Client and local authorities.

Key responsibilities include:

• Managing the delivery of the contract in line with company policies and procedures
• Managing all aspects of ABM colleagues, including training, health and safety, development, and welfare at work
• Ensuring high standards are achieved at all times, being flexible to meet changing operational needs
• Providing professional support to the business in service-related matters and to the client in all contract matters
• Controlling the delivery of staff rosters, completion of payroll, and correct manning levels
• Leading and advising the team in managing absence and holiday records
• Carrying out daily centre audits to ensure high standards of cleanliness and a safe/secure environment
• Managing recruitment, induction training, developing and retraining of staff
• Ensuring all staff employed by ABM are competent to carry out their role
• Ensuring adequate quality performance measures are adhered to and any non-compliance is resolved
• Conducting quality audits to ensure service delivery adheres to the requirements of ISO9001
• Planning any training required and plotting it onto a training matrix
• Undertaking 'Out of Hours' site visits
• Prioritizing all incidents and ensuring key personnel are kept fully informed
• Ensuring strict compliance to the Data Protection Act and associated regulations
• Delivering excellent leadership, communication, and motivation to the site-based team
• Ensuring objectives, performance reviews, and Toolbox Talks are completed on a monthly basis
• Leading the team in the identification of training needs and ensuring accurate site records are maintained
• Ensuring any night/pm activity is correctly supervised and measured
• Providing weekend Duty cover as required by the client
• Managing the incident and accident reporting procedures
• Ensuring all assignment instructions and risk assessments are updated and meet the needs of the site specifics
• Completing all company paperwork as required
• Conducting return to work interviews and performing absence management processes
• Ensuring all team members carry out their duties in a correct and timely manner
• Supporting the client's environmental objectives
• Managing maintenance activities and the correct/safe usage of all equipment on site
• Ensuring correct usage of cleaning chemicals in line with COSHH regulations
• Ensuring all team members are familiar with and adhere to the company's and client's onsite health and safety policies and procedures
• Ensuring sufficient staff and equipment are available to meet all events requirements
• Ensuring regular communication and engagement sessions are in place
• Fostering and maintaining excellent relationships with all parties on site
• Ensuring we maintain a 'one team' approach with the centre management team
• Promoting the ABM and Client brand at all times
• Undertaking any reasonable duties as requested to meet the needs of the client and ABM Support Services