Sr. Software Engineer (Search)

About Dialpad

Dialpad is a business communications platform that unifies calling, messaging, meetings, and contact center on a single platform, powered by AI that understands every conversation in real time. Over 70,000 companies rely on Dialpad.

As a Sr. Software Engineer (Search), you will contribute to the design, development, and maintenance of information retrieval and distributed systems. You will build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies. You will work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking.

Responsibilities

• Contribute to the design, development, and maintenance of information retrieval and distributed systems.
• Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies.
• Work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking.
• Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency.
• Ensure high availability, reliability, and fault tolerance in search services.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Develop and optimize real-time distributed systems, microservices, and message-driven architectures.
• Implement and maintain monitoring, alerting, and performance metrics for platform reliability.
• Evaluate and integrate emerging technologies to improve search capabilities.
• Write clean, modular, and well-tested code while following best engineering practices.
• Participate in code reviews to ensure quality, maintainability, and scalability.
• Provide mentorship and technical guidance to junior engineers.

Requirements

• 3-6 years of experience in information retrieval or distributed systems engineering.
• Strong understanding of search platforms and experience maintaining search engines at scale.
• Deep knowledge of indexers, analyzers, field mapping, and ranking techniques.
• Experience with NLP/NLU within the context of information retrieval.
• Expertise in dense vector manipulation and optimization.
• Familiarity with hybrid search, rank fusion, and reranking techniques.
• Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).
• Strong understanding of distributed systems, microservices, and message-driven architectures.
• Passion for real-time performance optimization and high availability.
• Experience with API design using Swagger, OpenAPI, or equivalent tools.
• Knowledge of gRPC or equivalent RPC protocols.
• Experience with Docker and Kubernetes for containerized deployments.
• Familiarity with cloud platforms (GCP preferred, AWS/Azure optional).
• Hands-on experience with Infrastructure as Code tools like Terraform or Ansible.
• Knowledge of CI/CD frameworks and continuous delivery practices.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth