Description
At Komodo Health, our mission is to reduce the global burden of disease through smarter use of data. We have created the Healthcare Map, the largest and most precise view of the U.S. healthcare system, combining de-identified patient data with innovative algorithms and clinical experience.
We are seeking a Customer Advocacy & Senior Communications Specialist to turn customer successes into proof points that advance healthcare. This role involves building relationships with customers to identify advocacy opportunities, partnering with Sales, Customer Success, and Communications teams, and ensuring that advocacy efforts align with the company's mission.
Key responsibilities include:
- Building a pipeline of active customer advocates
- Developing a repeatable process for customer recruitment and participation tracking
- Converting account wins into references, case studies, or speaking opportunities
- Establishing communication channels to keep internal teams informed about available advocates and story opportunities
- Delivering award submissions and conference nominations based on customer outcomes
- Promoting customer stories through various marketing channels
Requirements:
- 3+ years of experience in customer advocacy, communications, or public relations
- Experience in healthcare, life sciences, or a regulated industry
- Proven track record of building customer relationships that lead to advocacy outcomes
- Strong writing and communication skills
- Project management skills to handle multiple advocacy initiatives
- Ability to work across different teams without formal authority
Nice-to-have skills:
- Experience with organic social strategy or executive storytelling
- Familiarity with Salesforce or marketing/advocacy technology
- Knowledge of the healthcare or life sciences ecosystem
The role involves using AI tools to draft case studies, synthesize account notes, and automate advocacy processes.
Salary ranges from $114,000 to $155,000 in the San Francisco Bay Area and New York City, and $99,000 to $135,000 in other U.S. locations.