Description
As a Customer Success Architect at Mixpanel, you will partner with customers throughout their journey to understand what drives value, from pre-sales proof of concepts to post-sales onboarding and implementation.
You will serve as a trusted technical advisor for prospects and customers, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.
Key responsibilities include:
- Serving as a trusted technical advisor for prospects/customers
- Communicating effectively at multiple levels of the customer's organization
- Owning the customer's success with Mixpanel, documenting and delivering ROI
- Managing onboarding and data health for assigned customers/projects
- Engaging with customers' engineering, product management, and marketing teams
- Delivering technical services such as data architecture consultations and adoption and change management best practices
- Creating scalable data governance practices and data trust for customers
- Executing on success outcomes while balancing project timelines and scope
- Bridging the technical-business gap with customers
- Collaborating with technical and solutions partners
- Being a technical sponsor for internal engagements with Mixpanel product and engineering teams
The ideal candidate has experience consulting on defining and delivering ROI through new tool implementations, working with Director-level members of the customer organization, and communicating with stakeholders at multiple levels.
Benefits and perks include comprehensive medical, vision, and dental care, mental wellness benefits, generous vacation policy, enhanced parental leave, and volunteer time off.