Air Freight Manager

Flexport is establishing its operations in the Philippines and is looking for a strong leader to build and run its air gateway operations in Manila. As Manager, Air Operations, you'll lead a team of operations specialists to manage end-to-end air freight shipments, ensuring cargo moves smoothly, efficiently, and on time.

Responsibilities

• Lead, coach, and develop a team of air operations specialists, fostering a culture of performance, accountability, and continuous improvement.
• Act as the primary escalation point for operational issues, ensuring fast and effective resolution.
• Set clear expectations, support team growth, and help individuals perform at their best.
• Oversee the full air shipment lifecycle from booking and pickup through to airline handover and final delivery.
• Ensure all activities comply with Flexport's standards, local regulations, and international shipping requirements.
• Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs.
• Build and maintain strong partnerships with airlines, terminals, and trucking providers.
• Monitor and review vendor performance, providing constructive feedback and solutions to improve service quality.
• Collaborate closely with internal teams including planning, sales, customs, and destination offices for seamless end-to-end coordination.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively.
• Identify workflow inefficiencies and drive process improvements that save time, reduce costs, and enhance the customer experience.
• Contribute to the development and implementation of new systems, workflows, and operational best practices.

Requirements

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 7+ years of experience in logistics, freight forwarding, or supply chain operations.
• 2–3 years of leadership experience managing an operations team.
• Strong knowledge of air export and import regulations.
• Professional proficiency in English, both written and spoken; Mandarin is a plus.
• Hands-on, process-oriented, and structured thinker with strong problem-solving capabilities.
• Strategic mindset balanced with ground-floor execution ability.
• Excellent communication, interpersonal, and organisational skills.
• A compliance-first attitude , you understand the importance of operating within a heavily regulated industry.
• Courage to challenge the status quo and drive meaningful change when needed.