Description
We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. This role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support.
The ideal candidate will have experience building and running a VOC program, a background in a customer-facing function, and demonstrated ownership mentality. They will also have fluency in AI workflows and strong analytical and communication skills.
As a VOC Program Manager, you will own the rhythm of VOC reporting and define the mechanisms that feed into the program. You will surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs. You will also monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act.
This is a full-time role that can be held from one of our US hubs or remotely in the United States. We offer a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
If you're excited about this role and have the necessary skills and experience, please apply. We look forward to hearing from you!