Manager, Technical Accounts

As the Manager of Technical Account Managers (TAMs), you will lead and develop a team of Technical Account Managers who support Dialpad's largest and most complex users.

You will be responsible for people leadership, operational excellence, and driving TAM performance against clearly defined OKRs.

Your responsibilities include:

• Leading, coaching, and developing a team of TAMs
• Owning the TAM OKRs and operating rhythm
• Providing a gold-standard experience to key stakeholders
• Establishing and refining TAM playbooks, processes, and standards
• Monitoring and reviewing account health
• Serving as a senior escalation and coordination point
• Driving alignment and collaboration between TAMs and key internal stakeholders
• Owning hiring, onboarding, and performance management for the TAM team
• Contributing to the continued design of the TAM offering
• Creating and reviewing customer-facing content and internal documentation

The ideal candidate has:

• 5+ years of experience in enterprise-level, customer-facing technical roles
• Direct experience as a Technical Account Manager (or equivalent)
• Familiarity with team or personal OKRs/KPIs
• Strong product sense and excellent communication skills
• Ability to lead complex integration conversations and explain API concepts
• Strong technical troubleshooting skills and experience interfacing with technical teams

In terms of compensation, the target base salary range for this position is $99,500-$125,750 CAD.

Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.