Field Sales & Training Manager - Türkiye & The Balkans

About the Role

The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate.

Key Responsibilities:

• Build a High Performance Team of Store Leaders
• Create engagement improvement plan along with the Flagship Business Manager and training counterpart
• Drive Field Türkiye Team to deliver retail sales in line with forecast commitments
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager
• Work closely with senior commercial counterparts on building regional strategy and ensuring focus on every retail partner

Commercial Leadership of the area

• Drive Field Türkiye Team to deliver retail sales in line with forecast commitments, achieving total retail sales across the country while improving KPI (ATV, services, skincare, eventing, TTH, attrition rate, vacancy rate, turnover rate, engagement etc)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager

Development and Execution of Retail Strategy

• Work in close collaboration with the Training Manager and NAM to develop a launch and sustain plans for all stores and NPD & coaching on sales
• Lead initiatives to differentiate department store concessions, and the Specialty model

Effective Cost Optimisation

• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager

Reporting Relationships

• Reporting to the Regional Sales Manager of Southern Europe
• Direct reports of 3 Multi Site Business Manager in Sephora and 1 Flagship Business Manager Department store

About You

• Must be able to travel within region Türkiye regularly
• Extensive experience in senior field management or multi-site role, with proven experience of building talent and delivering retail growth in luxury beauty industry
• Strong people leader with a passion for developing teams and motivating your teams to go above and beyond!
• Target-focused and results-driven with excellent numerical and analytical skills
• Effective communicator, both written and verbal
• Excellent presentation skills and classroom delivery
• Competent PC skills in all Microsoft Office, particularly Excel and PowerPoint
• Personable and approachable; able to build rapport quickly with the ability to influence others
• Self-starter; able to motivate oneself and others
• Comfortable working in ambiguity
• Solution-oriented
• Structured and organised
• Ability to manage multiple priorities and adapt to changing priorities
• Team spirited!