CPQ Product Owner Analyst

The CPQ Product Owner Analyst is responsible for supporting the North America (NAM) CPQ platform by managing and resolving incoming defects and providing effective solutions. This individual will play a key role in ensuring smooth operations by working collaboratively with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.

In this role, you will:

• Collaborate with the development team to execute solutions for identified issues and ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.
• Provide technical and functional support to sales representatives, distributors, finance and resellers as needed, addressing queries and ensuring stakeholders have the necessary tools and resources to use the CPQ platform efficiently.
• Conduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates, resolving any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.
• Generate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement, preparing and presenting key data to stakeholders to support informed decision-making.
• Create detailed user story documentation for solutions provided to business problems, maintaining clear, organized records to support knowledge sharing and future references.
• Analyze and prioritize incoming defects for the NAM CPQ platform, identifying root causes and proposing actionable solutions to resolve issues promptly.
• Collaborate with teams to identify areas for process or system improvements based on feedback and defect reviews, supporting efforts to enhance the CPQ platform's usability and performance.