Description
We are looking for a Product Owner to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.
Key Responsibilities:
- Coordinate efforts across business, IT, vendors, and external partners.
- Manage relationships with technology vendors, including AI solution providers.
- Drive project execution, tracking milestones, dependencies, and deliverables.
- Support integrations between internal systems and third-party platforms.
- Partner with stakeholders to implement innovative Contact Center solutions.
- Provide visibility and communication across multiple initiatives.
Qualifications:
- 3+ years of experience as a Product Owner or similar role.
- Strong experience managing technology vendors and external partners.
- Experience working cross-functionally with business and IT teams.
- Exposure to AI technologies or AI-enabled solutions.
- Excellent organizational, communication, and stakeholder management skills.
- Experience supporting software, platform, or technology implementations.
Preferred Qualifications:
- Contact Center or Customer Experience environment experience.
- Experience with AI vendors and emerging technologies.
- Platform integration experience.
- Exposure to Amazon, Google, or similar technology ecosystems.
Ideal Candidate: A highly organized Product Owner with a proven track record of managing vendors, driving technology initiatives, and coordinating across multiple stakeholders. The ideal candidate is comfortable working in a fast-paced environment, has experience implementing new solutions, and brings a strong interest in AI and digital transformation.
Benefits:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development