Description
We are hiring a Senior Product Designer to push the boundaries of product craft. As one of the most design-driven and AI-first technology companies, we are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.
In a world where it's easier and easier to get software off the ground and to 75% built, it's the last 25% that really matters. We need deep craft specialists,people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.
This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. If you have a deep passion for interaction design, product thinking, and pixel-perfect execution,and the leadership and autonomy to drive impact without waiting for direction,this is the role for you.
As a Senior Product Designer, you will own end-to-end design for high-impact product areas from concept to execution. You will define new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. You will sketch, prototype, and test ideas at different fidelities to validate decisions. You will work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
You will maintain high standards of craft while balancing speed and execution. You will contribute to design culture,mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.
You will know you're successful if:
- You've raised the design bar. Your work is referenced as an example of exceptional craft and taste.
- You've shipped product with major business impact. The areas you own are visibly better because of you.
- You operate autonomously. You don't need direction,you see what needs to be done and do it.
- Engineers love working with you. Your designs are considered, clear, and easy to implement.
- Your peers trust your judgment. When you push for quality, people listen.