Description
As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team, and product vision. You'll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication.
You'll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Responsibilities: Lead critical system rewrites to transform our architecture into a highly scalable, resilient foundation Own the design and performance optimization of our data storage systems, ensuring they scale with customer and AI demands Build and evolve our deployment pipelines, enabling reliable, automated releases for AI-first products Set up and manage modern cloud infrastructure from scratch, leveraging Infrastructure as Code (IaC) to ensure consistency, security, and scalability Establish engineering best practices, including observability, incident response processes, and system hardening for an AI-first platform Drive robust analytics and monitoring to track performance, reliability, and the effectiveness of our AI solutions Mentor engineers and elevate the team's capabilities across infrastructure, scalability, and AI product development
Your Experience Looks Like: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field 3+ years of experience building production-grade software systems, with a focus on scalability, performance, and reliability Proven expertise in backend development with Node.js, including API design, system architecture, and cloud-based services Experience with cloud infrastructure (AWS, GCP, or similar) and deploying production systems using Infrastructure as Code (e.g., Terraform, Pulumi) Hands-on experience with database design, performance tuning, and scaling high-throughput data systems Familiarity with building and maintaining CI/CD pipelines, automated testing, and modern DevOps practices Strong communication skills and ability to work effectively in a distributed, fast-paced environment Comfortable operating in early-stage, high-ownership environments with evolving requirements Bonus: Experience with React and TypeScript on the frontend, though this role leans backend/infrastructure Bonus: Exposure to LLM-based systems, AI infrastructure, or agentic AI workflows
Guiding Principles: Customer‑First Outcomes Bias for Simplicity Quality Is a Gate, Not an After‑Thought Data‑Driven Choices Transparency & Written Culture
Other Benefits: Great health insurance, dental, and vision Gym and workspace stipends Computer and workspace enhancements Unlimited PTO Opportunity to play a critical role in building the foundations of the company and Engineering culture