Global ITSM ServiceNow Platform Lead

At Honda, we're looking for a Global ITSM ServiceNow Platform Lead to oversee the development, implementation, and management of IT Service Management (ITSM) platforms across all Honda Regions. The successful candidate will establish Global IT Systems for IT Service Management (ServiceNow) and ensure the streamlined operation of the IT Service Management / ITSM Team in alignment with the business objectives of the AHM IT Business Unit.

Responsibilities:

• Manage and Support Global ITSM teams: Provide strategic direction and oversight for a globally distributed team of hybrid remote resources. Ensure effective management and support of ITSM systems, fostering collaboration and efficiency within the team to deliver high-quality IT services.
• Develop and Implement Global ITSM strategies: Lead the creation and execution of comprehensive IT Service Management (ServiceNow) strategies that enhance the IT user experience for Honda Computer Users across all regions. Ensure alignment with global business objectives and IT standards.
• Platform Management and Optimization: Lead the administration, configuration, and optimization of ITSM platforms to ensure they meet the evolving needs of the organization. Implement best practices for platform usage and performance.
• Build and maintain high-performing global IT teams by fostering associate development and long-term capability through coaching and mentoring, integrated with consistent and effective individual performance management.

Key Qualifications:

• Minimum educational qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field and/or equivalent relevant work experience.
• Minimum Experience: 8 or more years of IT related work experience with strong track record of superior delivery results. Possess customer first mindset.
• Approx 2 to 5 years relevant leadership experience.
• 2 to 5 years IT Service Management (e.g. - ServiceNow) and ITIL Experience in roles dealing with broad variety of customers

Required Skills:

• Experience collaborating across multiple IT organizations, business partners and stakeholders; think beyond the current boundaries and question the status quo structure/functions and recommend and effect changes.
• Strong leadership, management communication, and presentation skills with experience managing and influencing relationships with internal business customers at executive and senior management levels.
• Demonstration of expertise for strong process management, platform strategy development, and ITIL Standards.
• Ability to evaluate existing local and regional systems and drive towards global standardization of IT technologies, systems, and processes for ITSM.
• Experience in developing strategic Technology and business plans and preparing and delivering executive level presentations.
• Experiencing in develop and managing strategic partnerships with Global and Regional Vendors.
• Experience in platform and process redesign and transformation

Workstyle:

• This is an onsite job. One remote workday per week may be possible with prior departmental approval.

Total Rewards:

• Competitive Base Salary
• Regional Bonus
• Manager Lease Car Program
• Industry-leading Benefit Plans
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401(K) Plan with company match + additional contribution

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued learning
• Training and Development Programs

Additional Offerings:

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs