Infrastructure Engineer/SRE

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.

As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely.

Responsibilities:

• Develop and maintain developer toolchains to empower engineer workflows and deployment infrastructure.
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
• Implement metrics, logging, analytics, and alerting for performance and security across all endpoints and applications.
• Develop infrastructure-as-code deployment tooling and support services on multiple cloud providers.
• Automate operations and engineering to focus on high-value tasks.
• Build machine learning infrastructure for AI teams to train, test, and deploy on large-scale datasets.

Requirements:

• 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.
• Proficiency with coding languages such as Golang or Python.
• Familiarity with container-related security best practices.
• Production experience with Kubernetes, Kubernetes templating tools (Helm or Kustomize), and IAC tools (Terraform or CloudFormation).
• Experience with AWS services (IAM, S3, EC2, EKS) and other cloud providers (Google Cloud, Azure) is a bonus.
• Experience with database software (PostgreSQL), GitOps tooling (Flux or Argo), and CI/CD (GitHub Actions).

Perks & Benefits:

• Medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.