Description
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Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. The Head of Transaction Services – (India), will lead the implementation and ongoing operational delivery of Transition Services contained within the Transaction Services function.
Role Purpose: Credit & Capital Management (CCM) COO under Corporate & Institutional Banking (CIB) are accountable for the execution and delivery of key end-to-end Credit and Capital Management delivery services essential to meeting core client and risk outcomes.
Key Responsibilities:
- Pre-approval: Financial spreading
- Post Approval: Loan administration – facility Management, loan booking and servicing, draw down, rollover etc.
- Loan agency services
- Collateral Management services
- Document Management services
- Corporate Trust (Bonds & Escrow)
- Portfolio Management and risk distribution services
Principle Accountabilities and Responsibilities:
- Directly lead the Transaction Service teams in country and within the supporting COE to deliver an agreed set of business objectives
- Manage, maintain and control country costs versus the FRP budget
- Manage & supervise the KRI's & KPI's, completion of volumes and incoming demand
- Operational improvements through best in class process, unit processing times and leveraging digital solutions where available
- Lead people and engagement initiatives within respective team, deliver talent reviews, succession plans
Strategy, Transformation & Change:
- Lead the strategy and execution of the TS function in India
- Execute the Global TS location strategy in India and deliver on resource optimization strategies
- Drive a culture of continuous improvement across the TS community
Policy & Procedure:
- Drive policy and procedure simplification / optimization to make the process more effective
- Ensure adherence to HSBC's policies and standards for financial crime, regulatory compliance, operational, security and credit risk
Delivery of Exceptional Customer Service through Operational Excellence:
- Define India goals in Production Quality, Service Quality, Financial Performance, and Operational Risk
- Implement global defined Customer and Risk centric Service Level Agreements (SLAs) for TS in India
Risk and Control Management:
- Develop process controls to closely manage the lending process and ensure adherence to policy and standards
- Ensure the organization strictly adheres to internal control policies and that all activities are conducted in accordance with legal and regulatory requirements
Accountabilities for Business, Customers and Stakeholders:
- Accountable for the provision of TS function in line with agreed OKRs, SLAs and KPIs and risk and control appetite
- Ensure the global operating model is maintained and delivered consistently across all segments, and teams
Leadership & Teamwork:
- Provide strong leadership to TS India teams and be a strong advocate for TS with internal stakeholders
- Attract, develop, and retain top quality staff, including building a strong performance management culture
Functional Knowledge & Key Skill set required:
- Thorough understanding of the Group, India and CIB business
- Expert in Credit & Lending processes and services, extensive Operations Management and a proven track record of delivery
- Strong relationship management and influencing skills, outstanding interpersonal and communication skills