Customer Development Mgr

We are seeking an experienced Customer Development Manager to join our International Wealth and Premier Banking team in Dalian.

In this role, you will assist the Area Manager in leading a customer development team, focusing on people management, sales performance management, training, coaching, and operational risk control to maximize team productivity and contribute to business strategy achievement.

Key responsibilities include:

• Monitoring sales and service quality provided by team members to ensure adherence to sales/service processes and delivery of excellent customer experiences.
• Ensuring fair outcomes for customers in all situations.
• Managing, leading, and motivating a team of mobile sales staff to expand HSBC's new wealth acquisition.
• Focusing on developing new relationships outside HSBC to drive sustainable growth and profitability.

To be successful, you should have:

• Proven mobile sales ability.
• Current product/market knowledge.
• Excellent customer service skills.
• Managerial experience.
• At least 3 years of experience in a supervisory role in sales.
• Excellent interpersonal, leadership, and motivation skills.
• Strong sales and organization abilities, problem-solving skills, and result-driven mindset.
• Good spoken and written English.

HSBC offers a culture where all employees are valued, respected, and encouraged to grow within an inclusive and diverse environment.