Description
About Waymark
Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. They partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive.
About this Role
As the Outreach & Care Coordinator Manager for Waymark, you will lead outreach & care coordinators in the market. Reporting to the VP of Market Operations, you will have individual contributor responsibilities as an outreach & care coordinator as well as management responsibilities for a team as the market grows. This includes helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals.
Key Responsibilities
- Provide direct supervision of the day-to-day activities of care coordinators in the market.
- Actively participate in the execution of daily care coordinator tasks alongside team members, such as patient outreach, patient care coordination, and provider communication.
- Lead and support care coordinators with adequate coaching, mentoring, and support to ensure competency and compliance with workflows.
- Work with fellow local lead roles and care team members to ensure seamless execution of cross-team workflows and projects.
- Review data dashboards to manage care coordinator performance relative to goals and identify strengths and opportunities.
- Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local care coordinators.
- Foster primary care provider partnerships through communications and meetings.
- Continuously build community partnerships through in-person or virtual meetings at community events.
- Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.
- Foster an inclusive team environment, encouraging open communication, creativity, and knowledge sharing.
Minimum Qualifications
- Deep commitment to improving healthcare for underserved populations.
- History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists, or similar roles.
- Strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations.
- Proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.
- Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
- Experience with healthcare data and/or Electronic Health Records.
Preferred Qualifications
- Bachelor’s degree in health administration, health management, public health, business administration, or related field.
- Long-time resident of the Greater Chicago area and knowledgeable of MCO and community resources.
- Multilingual skills a plus.
Benefits
- Stock Options
- Work-from-Home Stipend
- Incentive Program
- Medical, Vision, and Dental Coverage
- Life Insurance
- Paid Time Off
- Parental Leave
- Retirement Savings
- Commuter Benefits
- Professional Development Stipend
Hiring Range
$74,000 - $85,500