Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
As a Strategic Account Executive, you will lead total account relationships with mid-market to enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for becoming an essential strategic partner and growing Twilio's entire platform business across your assigned customers.
Responsibilities:
- Manage and expand some of our most important Retail customer accounts, by focusing on the total account relationship across the Twilio platform
- Develop, drive, and execute account strategy to consistently deliver strong revenue gross margin, and gross profit results
- Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals
- Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption
- Run a disciplined forecast, consistently achieve goals, and drive profitable revenue growth
- Run highly consultative sales cycles to move past transactional vendor relationships and become a strategic partner
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce
- Stay current with industry changes and collaborate with your team and peers to learn and share best practices
Qualifications:
- Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales
- Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers
- Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption
- Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio
- Analytical account development strategy based on making multi-product selling the default sales motion
- Demonstrated track record of managing business forecasts and financial models
- Entrepreneurial mindset with appetite to define processes and build programs
- Record of delivering portfolio revenue and gross profit results, especially for large-scale and enterprise customers
- Excellent verbal and written communication skills
- Bachelor's Degree or equivalent years of experience
Desired:
- Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications and data platforms
- Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization
- Software, SaaS, CPaas or PaaS selling experience
Location: This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
Travel: Approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation: The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont: $132,192.00 - $165,240.00
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - 183,600.00
This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.