Sales Operations Manager, Tooling & Process

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

We're looking for an analytical, systems-minded, and highly organized Sales Operations Manager, Sales Tooling & Process to join our Revenue Operations team.

What will I be doing?

• Strategic Collaboration & Stakeholder Management: Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.
• Sales Tooling Management & Optimization: Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions.
• Process Design & Operational Excellence: Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization.
• Routing Ownership: Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives.
• Strategic Project Leadership: Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects.
• Forge Strong Partnerships: Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution.
• Innovate with AI & Drive Operational Excellence: Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality.

What skills do I need?

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment.
• Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
• Strong understanding of sales process design, routing logic, workflow automation, and system governance.
• Experience managing cross-functional operational projects from requirements gathering through implementation.
• Strong analytical and problem-solving capabilities with exceptional attention to detail.
• Excellent stakeholder management and communication skills, with the ability to influence across multiple functions.
• Experience creating and maintaining operational documentation and scalable process frameworks.
• Ability to balance tactical execution with process improvement and long-term scalability.

Bonus skills & attributes

• Experience with Salesforce administration, reporting, and workflow management.
• Experience implementing automation and AI-driven productivity initiatives.
• Familiarity with GTM systems architecture and integrations.
• Experience supporting global Sales organizations, especially Sales Development teams.
• Experience evaluating, selecting, and implementing new GTM technologies.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401(k) plan and match
• Fun events for Finrades, friends, and family