Description
Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. We offer exceptional facilities and extensive professional development and recreational programs for our valued teammates. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities:
Serve as a sales agent and understand the need to achieve financial targets; receptively accept and follow guidance from the Shore Excursion Manager. Follow established sales techniques and recognize appropriate opportunities to upsell tours or sell additional tour products. Regularly participate in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies. Consistently and promptly attend Tour Office hours and be familiar with documented booking closing times per Hotel Policies and Procedures. Carefully monitor the status of tours returning to the ship and immediately notify the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary. Ensure tours are dispatched efficiently from designated lounges; properly set up and organize lounges prior to tour meeting times. Ensure all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensure responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures.
Skills, Knowledge & Expertise:
Minimum of 1 year of experience in Shore Excursion operations with a land-based resort or tour operator, preferably in an international environment. At least 1 year of relevant sales experience. Must be capable of processing financial transactions efficiently and accurately. Solid knowledge of Microsoft Office applications, Point of Sale (POS) systems, databases, and mobile devices. Fluency in both English and Japanese is required, with strong verbal and written communication skills in both languages. Deep understanding of customer service principles, with a strong commitment to delivering exceptional guest experiences. A passion for creating memorable moments and exceeding guest expectations throughout their journey. Self-motivated and enthusiastic, with a drive to excel in all responsibilities. Must be a personable communicator with excellent social skills and a warm, friendly, and caring demeanor. Demonstrated commitment to upholding the company’s values and Service Credo. Must lead by example, and be adaptable and resilient in a fast-paced, ever-changing environment
Benefits:
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: A competitive salary package. Your comfortable double cabin - your space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. A welcoming, inclusive, and dynamic work environment where your contributions are valued.