Client Account Executive, Mid-Market

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business.

Key responsibilities include:

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.
• Creating a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivating relationships with our customers to gain insight into customer strategy and expansion plans,aligning our product suite with their goals.
• Generating pipeline and driving an efficient sales process.
• Achieving or exceeding quarterly revenue goals.
• Serving as a Dialpad expert and becoming a trusted advisor and resource for your customers.

To succeed in this role, you will need:

• 3-5+ years of experience in a closing sales role.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why join Dialpad?

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.