Description
The Supervisor of Onboarding Operations provides operational leadership and direct supervision to the onboarding team, overseeing day-to-day execution, quality, and performance of onboarding operations across the organization.
This role is responsible for supervising onboarding coordinators, managing onboarding operations and escalations, balancing workload distribution, ensuring compliance with onboarding requirements, and maintaining strong operational partnerships with internal stakeholders and external hospital partners.
The Supervisor partners closely with the Manager, Onboarding & HR Compliance to ensure alignment with departmental priorities, operational strategy, organizational objectives, and continuous improvement initiatives across the onboarding function.
Responsibilities:
- Provide day-to-day operational leadership, supervision, coaching, and performance management for onboarding coordinators.
- Oversee onboarding operations across assigned regions and business lines to ensure timely, accurate, compliant, and high-quality onboarding execution.
- Monitor onboarding workflows, candidate progression, onboarding timelines, and operational workload distribution.
- Serve as the primary escalation point for onboarding-related operational issues, service concerns, workflow barriers, and complex onboarding scenarios.
- Support onboarding execution directly as needed.
- Partner with Talent Acquisition, HR, clinic leadership, hiring managers, hospital partners, and other operational stakeholders.
- Maintain and strengthen operational relationships with affiliated hospital systems and external partners.
- Oversee onboarding compliance activities, including auditing onboarding documentation and monitoring onboarding requirements.
- Monitor onboarding quality metrics, operational performance indicators, rejection trends, turnaround times, and service delivery outcomes.
- Analyze operational gaps and recurring issues and implement workflow enhancements, corrective actions, and process improvement initiatives.
- Develop, maintain, and optimize onboarding procedures, workflows, training materials, and standard operating procedures.
- Participate in the interviewing, selection, onboarding, training, development, and performance management of onboarding staff.
- Support onboarding-related reporting, audits, data validation, and operational reporting activities.
Requirements:
- Strong leadership, team supervision, coaching, and employee development skills.
- Excellent written and verbal communication skills.
- Strong operational mindset with the ability to manage complex workflows, competing priorities, and high-volume onboarding operations.
- Exceptional organizational, prioritization, and time-management skills.
- Ability to manage escalations, resolve operational issues, and exercise sound judgment.
- Strong customer service orientation.
- Strong critical-thinking, decision-making, and problem-solving skills.
- Ability to analyze, validate, maintain, and interpret operational and onboarding data.
- Working knowledge of federal and state employment regulations and onboarding-related compliance requirements.
- Demonstrated ability to handle sensitive and confidential information with discretion.
- High level of accountability, ownership, initiative, and follow-through on assigned responsibilities.
- Strong computer skills with advanced working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Preferred Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field.
- Minimum of 3–5 years of experience in onboarding operations, HR operations, healthcare operations, or related operational leadership roles.
- Prior supervisory or team leadership experience.
- Experience working with HRIS systems, onboarding platforms, reporting tools, and operational tracking systems.
Compensation:
- $70,000-80,000 annually