NDC Electronic Document Processor

As an NDC Electronic Document Processor, you will review claim-related electronic documents and be responsible for quickly and accurately dispositioning each document.

You will evaluate document quality and request rescans as necessary. You will follow established processes and/or utilise best judgment to determine the appropriate document type, related claim(s), and specialised document handling instructions.

Responsibilities include:

• Reviewing document images to ensure appropriate image quality and requesting rescans when necessary
• Reorienting and reordering document pages as needed
• Ensuring that copies of envelopes are included with documents when needed for regulatory compliance
• Using established guidelines and/or judgment to determine the appropriate document type and necessary indexing fields
• Splitting original documents into multiple child documents as needed to facilitate downstream claim processes
• Determining the correct Company, Line of Business, Claim System, and claim(s) to file the document against
• Identifying document exceptions and routing them to one of the 15 exception handling queues based on established business rules
• Maintaining knowledge through reviewing published reference materials, attending refresher training, and applying coaching feedback

Benefits include:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development