Description
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
About the job
This position is needed to lead the strategy, execution, and organisational excellence for multiple engineering teams or a critical domain area at Twilio. As Director, Software Engineering, you'll operate at both strategic and operational levels, owning multi-quarter outcomes, shaping roadmap direction, and ensuring the delivery of high-quality, scalable, reliable systems aligned to Twilio's business priorities.
Responsibilities
In this role, you’ll:
- Define and drive the engineering strategy and roadmap for your area, ensuring alignment with business objectives
- Partner closely with product, architecture, and executive leadership to co-create strategy and translate it into actionable execution plans
- Build, inspire, and scale high-performing teams; foster a culture of ownership, accountability, and continuous improvement
- Establish robust operational mechanisms for predictable, high-quality delivery across complex, distributed systems
- Make investment trade-offs, prioritise resources, and ensure technical health and system reliability for the long term
- Mentor engineering leaders, cultivate talent, and champion diversity and inclusion across the organisation
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.
We are always looking for people who will bring something new to the table!
- Required:
- 15+ years of experience in software engineering, with a minimum of 5 years in senior engineering leadership roles (Director or above)
- Deep expertise in software development life cycle, system design, distributed systems, and system reliability
- Demonstrated ability to lead strategy and execution for large-scale, complex engineering organisations
- Proven success building and scaling high-performing teams and establishing strong operational mechanisms
- Strong technical judgement and capability to make portfolio-level trade-offs and prioritise investments
- Excellent communication skills, influencing ability, and partnership with cross-functional stakeholders, including executive leadership
- Track record of driving engineering excellence and championing best practices in system design, development, and operations
Desired:
- Experience in high-growth technology companies, cloud platforms, or SaaS environments
- Background in architecting large-scale, distributed systems and high-reliability platforms
- Experience working with geographically distributed teams and managing through periods of significant scale or transformation
- Technical or advanced degree in computer science, engineering, or related field
- Familiarity with Agile or Lean methodologies in product development
- Proven experience managing organisational change and building culture
- Success in navigating ambiguity and delivering impactful results in dynamic environments
- Industry certifications or continued education in engineering management or leadership
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.
Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic.
Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!