Core Tech Support Engineer

Core Tech Support Engineer

The Information Technology team is core to the health and growth of Millennium's business. As a Core Tech Support Engineer, you will provide day-to-day application support across key functional areas including Treasury, Middle Office, Operations, Finance and Compliance.

Responsibilities

• Provide day-to-day application support across key functional areas including Treasury, Middle Office, Operations, Finance and Compliance
• Monitor production stability, troubleshoot issues and drive timely resolution to deliver a high standard of support to end users
• Support incident, problem and release management activities to help maintain a stable and resilient production environment
• Partner closely with development teams to support new feature delivery and ensure applications perform reliably in production
• Contribute to process improvement and automation initiatives that enhance efficiency and reduce operational risk
• Work with DevOps and engineering tools including TeamCity, Jenkins, GitHub, Octopus and Confluence
• Lead outage calls, coordinate stakeholders and provide clear, timely updates to senior management during production incidents
• Take ownership of incident communications and postmortem documentation, helping drive follow-through and continuous improvement

Requirements

• Bachelor's degree or postgraduate qualification in Computer Science, Engineering or a related field
• 2 to 4 years of experience in application support or a related production support environment
• Strong SQL skills and working knowledge of relational database systems
• Ability to support both Windows and Unix/Linux environments, with solid comfort working in Unix
• Strong problem-solving and analytical skills, with the ability to assess issues quickly and respond effectively
• Ability to learn new systems, technologies and business concepts quickly
• Strong written and verbal communication skills, including the ability to communicate clearly during high-pressure situations
• High level of ownership, commitment and teamwork, with an energetic, self-starting and independent approach