Fraud Operations Team Lead

Job Overview

As a Fraud Operations Team Lead at Stripe, you will lead a team of Operations Associates while maintaining hands-on involvement in complex casework. You will drive operational excellence, develop talent, and deliver strategic initiatives that shape the future of our Risk Operations function.

Responsibilities

• Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organisational priorities.
• Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels.
• Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews.
• Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission.
• Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements.
• Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership.
• Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums.
• Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture.
• Advocate for meaningful product and process improvements that deliver lasting operational impact.
• Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making.

Requirements

• 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations.
• Proven experience coaching and leading operations teams with a track record of managing and improving performance.
• Experience mentoring others and delivering constructive, growth-oriented feedback.
• Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting.
• Demonstrated subject matter expertise in Risk Operations.
• Ability to work cross-functionally to deliver results and build strong partnerships.
• Exemplary planning, prioritisation, and time management skills.
• Excellent written and verbal communication skills.
• Fluency in both English and Spanish.

Preferred Qualifications

• Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools.
• Experience managing risk events and identifying at-risk scenarios within operational systems.
• Experience leading or contributing to cross-departmental or transformational initiatives.
• Familiarity with operational tools such as Jira and incident management workflows.