Description
Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world’s largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups, SMBs, and enterprises with a more scalable onboarding approach.
As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
Responsibilities:
- Proactively engage and guide users through the Stripe implementation process
- Develop, manage, and implement a customer’s integration architecture, change management strategy, and timeline
- Partner with other Sales and Technical Services teams to improve the overall Stripe user journey
- Engage with Product and Engineering teams to help drive product strategy for users
- Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations
Minimum requirements:
- 1-3 years of relevant professional experience
- Experience in a customer-facing environment
- Strong analytical, quantitative and operational capabilities
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc,)
- Exceptional communication and presentation skills
Preferred qualifications:
- Prior experience at a growth stage Internet/software company
- Experience in the payments industry
- Knowledge of APIs
- Knowledge of SQL