Description
Join our team as an Operations & Demand Planner, where you will own end-to-end demand planning and core operations execution for the Australian & New Zealand market. This role involves building and maintaining rolling weekly/monthly forecasts at SKU/channel level, integrating POS/sell-through data, promotional plans, seasonality, and product lifecycles to optimize forecast accuracy and bias.
Your tasks and responsibilities will include:
Strategic Demand Planning: Develop and maintain accurate forecasts to inform business decisions. Inventory & Supply Management: Lead inventory health across AU warehouses/3PLs and retail channels, ensuring maximum availability while optimizing working capital and reducing aged/obsolete stock. Supply Chain Execution & Risk Mitigation: Translate demand into supply signals for Düsseldorf and manufacturing partners, proactively managing stock risks through substitutions, rebalancing, and controlled allocations. Logistics & 3PL Partnership: Collaborate with 3PL and logistics providers to ensure warehouse accuracy, timely dispatch, and smooth peak execution. Process & Data Excellence: Maintain ERP/planning tool integrity and master data hygiene, driving automation in reporting and establishing clear SOPs for forecast sign-offs and exception management. Cross-Functional Collaboration: Act as the central interface for Sales, Marketing, Finance, and Global Supply Chain, providing decision-ready insights on promotion feasibility, stock commitments, and margin impacts.
Key Performance Indicators (KPIs):
Forecasting: Forecast Accuracy and Forecast Bias. Service Excellence: Service Level / Fill Rate, OTIF performance, and Stockout/Backorder exposure. Inventory Efficiency: Inventory Turns, Days Inventory Outstanding (DIO), and Aged/Obsolete stock reduction. Operational Reliability: Inbound Lead-time Reliability and Expedited Freight reduction.
As an ideal candidate, you will have:
Professional Experience: 7+ years in Demand/Supply Planning, Inventory Control, or Retail Operations (FMCG, Consumer Electronics, or Toys). Retail & Compliance: Proven track record with major retailers, managing vendor compliance, replenishment, and OTIF scorecards. Technical Proficiency: Advanced analytical skills (Excel/Sheets) and hands-on experience with ERP/Planning tools (Business Central, SAP, or Jedox). Planning Expertise: Strong background in POS data analysis, promotional uplift modelling, and lifecycle planning (NPI/EOL). Operational Logic: Expert in balancing commercial growth with working capital, service levels, and 3PL/import logistics. Communication & Matrix: Ability to align local stakeholders (Sales, Finance) and global teams (Düsseldorf) on risks and actions. Mindset: Structured problem-solver who excels in ambiguous environments and builds processes from scratch.
As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues' different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.