Description
We are seeking a Senior Release Manager to join our Community Support (CS) team. As a Senior Release Manager, you will play a critical role in ensuring the successful launch of internal software to CS agents across the globe. You will work closely with a partner team, Global Operations Community Support Planning team, to drive the end-to-end roadmap planning process for Community Support at Airbnb.
Your main responsibilities will include serving as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations; maintaining accurate source-of-truth trackers and documentation; creating and maintaining release management best practices; defining, tracking, and reporting on key release health and operational metrics; and facilitating the official go/no-go decisions.
To be successful in this role, you will need to have 7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of success. You will also need to have exceptional communication skills, verbal, written and presentation, to all levels of an organization, as well as strong problem-solving and analytical skills.
This position is remote eligible, but you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently, we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan.