Client Digital Media Partner

Brainlabs is the media agency built to answer one question: what's actually driving profit?

As a Client Digital Media Partner, you play a critical role in ensuring the delivery of consistently brilliant work to clients.

Your primary remit is to scope, resource, and project manage client deliverables across a number of smaller clients.

You will:

• Be responsible for ensuring the timely delivery of all client commitments across your allocated client(s) through highly-effective, hands-on project management.
• Resolve issues, track progress, and marshall resources.
• Along with the client lead and practice lead, prioritise work-streams and deliverables, help to define, set and track all QA, ensuring deliverables are on time, meet high standards, are in brief and in budget.
• Coordinate multiple internal and external meetings, produce meeting notes/action items, provide status updates, performance reports as well as schedule/prepare for QBRs, competitive reports etc.
• Sign off on fee sheets.

We're looking for someone who:

• Has 2-3+ years of project management experience in a client-centric organisation.
• Has a strong knowledge of digital marketing solutions and an understanding of each practice.
• Has a huge attention to detail, is calm under pressure, logical, solution-focused, highly organised, and efficient.
• Has expert proficiency in Monday.com.
• Has demonstrable experience in setting & following QA processes.
• Has very strong communication, interpersonal, data analysis, and presentation skills.
• Is passionate about doing great work for clients.
• Is super excited about developing others around you in your craft.
• Has a project management qualification.

And this is what success looks like in the role:

• You will live our culture code every day!
• Strong external client feedback.
• Strong internal client feedback - from across client teams and practices alike.
• Efficiency metrics increased through resource and SOW optimisation.
• QA targets met.
• Growing and developing your team to advance their careers, expertise, and knowledge.