Jr Asst Food Beverage Manager - CS

Job Description:

As a Junior Assistant Food and Beverage Manager, you will play a key role in driving beverage excellence and consistently exceeding defined beverage targets.

Key Responsibilities:

• Drive Beverage Excellence: Foster a personalized, guest- and teammate-centric service culture, while identifying and eliminating service friction points.

• Service Recovery Ownership: Take full accountability for any negative service interactions, ensuring timely, effective, and personalized resolutions are implemented, documented, and escalated appropriately.

• Technology Utilization: Champion the use of Princess MedallionClass products, services, and applications to enhance guest engagement and streamline service delivery.

• Operational Oversight: Monitor and support accurate and prompt order processing through onboard POS systems, providing guidance and troubleshooting as needed.

• Inventory & Stock Management: Lead bar counts in high-traffic areas, ensure bar food and consumables are ordered in line with business needs, and prevent overstocking or expiration.

• Revenue Optimization: Analyze voyage financial performance, provide feedback to the Bar Manager, and identify revenue opportunities based on guest behavior and onboard trends.

• Special Event Coordination: Accurately manage and reconcile guest orders for premium experiences such as Champagne Waterfall, Chef’s Table, and Catering Transfers.

• System Accuracy: Ensure timely and precise input of transfers and B&U in Crunchtime, reporting any discrepancies or trends to the Bar Manager.

• Crew Sales Management: Conduct Crew Cambusa sales in line with Princess Ways standards, ensuring all transactions are properly documented for transparency.

• Sales Monitoring: Track and support the sale of beverage packages, especially during the initial days of each voyage.

• Training & Systems Support: Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest experience, maximize venue capacity, and streamline operations.

• Staffing & Scheduling: Assist in ensuring optimal staffing and execution of beverage service across all venues, including lounges, dining rooms, crew areas, and open decks.

• Venue Standards: Maintain high standards of setup, ambiance, and cleanliness across all beverage outlets.

• Workforce Planning: Review bar schedules with supervisors to identify staffing gaps and ensure alignment with the food and entertainment schedule.

Requirements:

• Minimum one (1) year of proven experience as Assistant Food & Beverage Manager or in similar roles in high-volume F&B operations (Hotel/Hospitality related fields or Cruise Industry).

• Strong analytical skills - Candidates must be able to assist in the day-to-day logistics of Beverage Svc to increase productivity.

• Strong problem-solving skills - Candidates must be able to solve customer complaints and provide support to staff members.

• Strong customer service skills - Candidates must be able to interact with customers regularly, greeting them and addressing their complaints.

• Fluent English Language Skills, both verbal and written.

• Advanced computer skills involve using MS Office programs, F&B management software, POS).

• Preferably a graduate of a recognized hotel/catering/culinary school.

• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.

• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.

• Ability to continuously surprise and delight guests throughout their cruise experience.

• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits:

• A competitive salary package.

• Your comfortable double cabin - your space to relax and recharge.

• Company-paid travel to and from the ship, so you can focus on the journey ahead.

• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

• A vibrant recreation and welfare program designed to support your well-being and work-life balance.

• Access to exceptional learning and development opportunities to grow your skills and advance your career.

• The chance to travel the world, exploring exciting destinations while doing what you love.

• A welcoming, inclusive, and dynamic work environment where your contributions are valued.