People Partner Lead, CX

We're looking for a senior People Business Partner to support our Customer Experience organization at Gusto. This role reports into Gusto's Head of People and serves as an embedded, execution-oriented partner to the CX Leadership Team.

Responsibilities:

• Build trusted partnerships with CX VPs and the CX Leadership Team
• Lead harder conversations on talent strategy, workforce planning, and org design
• Directly empower and develop 2 People Partners
• Synthesize People data into clear, actionable reads
• Build lightweight, scalable People processes
• Support and operationalize core talent programs
• Reinforce high performance standards and accountability
• Serve as liaison between CX and Gusto's broader People team
• Own end-to-end execution of org changes

Requirements:

• 10+ years of HRBP or People Partner experience
• Background at high-growth SaaS companies
• Builder's instinct
• Demonstrated ability to operate at every altitude
• Prior people management experience required
• Track record of owning programs end-to-end
• Strong operator mindset
• Bias toward action and high speed of execution
• Comfortable working with People data
• Ability to thrive in ambiguity
• Sound judgment
• AI-forward mindset

Benefits:

• Competitive base pay
• Benefits
• Equity (RSUs)

Salary:

• $158,300 - $195,237/year in Denver
• $185,955 - $229,345/year for New York/San Francisco