Account Manager

About the Role

The Account Manager will be responsible for ownership of Mixpanel’s top accounts, including as a day-to-day point of customer contact, as well as a strategic lead who will create and facilitate a vision for relationship excellence, deep value realization, and consistent growth.

Responsibilities

• Being a single point of contact for all aspects of the account (internal and external quarterback).
• Work in partnership with a dedicated Customer Success Architect on their accounts.
• Production & ownership for iterating upon and driving a strategic account plan for every account.
• Driving business reviews against the success plan with involvement from the Executive Sponsors.
• Facilitating executive alignment.
• Constant monitoring of their business and the industry in which they operate - to understand where opportunities or threats may be arising.
• Identification, qualification, and management of expansion opportunities.
• Renewal negotiations and end-to-end execution.
• Forecasting and business planning (including strategic account plans and QBR/EBRs).
• Collaborate cross-functionally with key internal partners such as Sales Engineering, Professional Services, Product, Marketing, and Legal.
• Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.

We're Looking For Someone Who Has

• 7+ years of related work experience in full-cycle SaaS, post-sales customer management experience, as an Account Manager, or Account Executive
• Proven experience in developing and growing accounts and running successful sales opportunities from discovery to close of $250K+ USD.
• Experience managing a book of business and carrying a net retention quota in the $5M+ range, including accounts with contracts over $1M in ARR.
• Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.
• Effective communicator and collaborator , you have strong interpersonal skills and are an excellent team player.
• Adaptability , you understand that change is constant, and you embrace it.
• Agility and resilience , you move quickly and encourage continued improvement.
• Strong work ethic, desire to learn, and a drive to excel.
• Curiosity for the product analytics space.
• Professional polish - accustomed to and comfortable with presenting to the C suite without extensive coaching and prep (internally and externally).
• Ownership - results-driven and accountable for your own success.

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break