Description
About the role
We're looking for an experienced product manager to lead and shape the future of the software platform that powers Stripe Terminal's devices portfolio.
Working closely with your engineering partners, you will design, build and launch device software capabilities that delight users and differentiate Stripe's solutions in the market.
In this role, you will work with a spectrum of users, from our largest platforms to small start-ups as well as external technology partners to deeply understand user needs and market trends.
Responsibilities
Set a motivating multi-year vision for device software in partnership with the Hardware team and then break it down into measurable, meaningful milestones for the Terminal OS Platform Team and the Firmware team.
Partner with software and hardware engineers to deeply understand the technology that our devices rely on and how to build on that technology to support exponential growth and a world-class user experience.
Partner with cross-functional partners to research, document, and deeply understand what Terminal customers need to enable an excellent in-person payments experience.
Build empathy with our end-users and the differentiation they aim to deliver for their merchants.
Deeply research and understand the competitive landscape and translate that understanding into differentiating features for your product suite.
Collaborate with the Partnerships team to develop a compelling roadmap for how we can extend Terminal growth via third-party hardware partnerships and clearly communicate the business value of these partnerships in the context of our wider Terminal Hardware roadmap to gain alignment across Terminal and Stripe leadership.
Use metrics to inform your point of view and leverage analytics to measure success.
Define product requirements, provide clear guidance on prioritization, and support decisions related to development sequencing.
Leverage your technical knowledge and experience to help your team make technical trade-off decisions.
Requirements
8+ years of product management experience or equivalent
Demonstrated success and strong execution track record in building and sustaining scalable technology products.
Great interpersonal skills and strong verbal and written communication.
Proven track record of successful stakeholder management including executive communications, handling escalations, and advocating for ongoing investment in your product.
Experience working on products with developer interfaces (App deployment, APIs, SDKs); hardware or hardware-related product experience a plus.
Technically adept systems thinker, ideally with a Computer Science or equivalent degree or experience working as a software engineer.
Open to travel to Asia, including traveling at times to our Hong Kong or Taiwan locations.
Nice to have
Mobile device management
Android operating system internals
Hardware build and lifecycle management
Payments and/or eCommerce
Experience successfully building and launching 0-1 products